Reference

How We Handle Your Account Information

Your privacy matters when you play, deposit or withdraw. We collect only what we need to run your account, verify bKash and Nagad transactions, and keep your wallet secure.

Account data protectionTransaction privacyDevice access controlContact preferencesRequest your data
Taka Vat How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, update your details or delete your account, contact our team through live chat or email. We handle privacy requests within a few business days and confirm each step by message.

Team online

Live Chat

Open the chat widget in your account dashboard and tell the agent you need help with a privacy or data request. Our team will verify your identity and guide you through the process in real time.

Email Support

Send your data request to our support email with your registered mobile number and account username. We reply within two business days with next steps or the information you asked for.

Account Settings

Log in and open account settings to update your email, mobile number or communication preferences. You can opt out of promotional messages or adjust cookie settings directly from that screen.

DATA PRACTICES

How We Protect Your Information

We encrypt account sessions, hash passwords and separate payment data from game logs so your wallet stays private. Our servers log login attempts and flag unusual device patterns to catch unauthorized access before it reaches your balance.

Encrypted Sessions

Every page load and API call runs over HTTPS so your login credentials, deposit amounts and withdrawal requests stay encrypted in transit. Your browser session expires after inactivity to prevent open-tab access.

Payment Isolation

When you deposit via bKash, Nagad or Rocket we store only the transaction reference and amount. We do not keep your wallet PIN or full account details; those stay with the payment provider's secure gateway.

Cookie Control

We use essential cookies to maintain your login and functional cookies to remember language and game filters. You can block non-essential cookies in your browser; the lobby and wallet will still work without them.

Data Retention

Active account records stay on file as long as you play. Closed accounts keep transaction logs for regulatory and dispute purposes; game history and promotional data are deleted after closure unless law requires longer retention.

Privacy Policy Questions

We collect your mobile number, email, device identifiers and transaction history when you register and play. This data lets us verify deposits, process withdrawals and respond to support tickets.

Yes. Contact support through live chat or email with your account username and registered mobile. We will send you a copy of your account data within a few business days.

We share transaction references with bKash, Nagad and Rocket payment gateways to complete deposits and withdrawals. We do not sell your data or share it with marketing partners outside our platform.

Log into your account, open settings and turn off promotional notifications. You can also click the unsubscribe link in any promo email. Essential account messages like withdrawal confirmations will still reach you.

We delete game history and promotional records after account closure. Transaction logs and identity verification records stay on file as required by financial regulations in eligible regions for auditing and dispute resolution.

Active accounts retain all data as long as you play. After closure we keep transaction records and verification documents for the period required by law, then securely delete non-essential data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.