Reference

Legal Terms That Cover Your Account

These terms set out the rules that apply when you use Taka Vat — from opening your account to making deposits via bKash, Nagad, or Rocket. Access and eligibility depend on your local law and the eligible regions we serve.

Account RulesEligibility by RegionPayment ConditionsPolicy Updates
Taka Vat Legal Terms That Cover Your Account
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are governed by the policies on this page and our privacy notice. We use SSL encryption across all account and payment flows, including when you connect via mobile on bKash or Nagad. Account data is retained for as long as your account is active and for a period after closure as required by our compliance obligations. You can request a summary of the data we hold on your account by contacting support.

Data Retention

We keep account records for the period required under our compliance framework. You can request details of what we hold by contacting support with your account ID.

Cookie Use

Cookies are used to keep your session active and to remember your device across visits. You can manage cookie preferences from your browser settings at any time.

Account Access

Your account is tied to the mobile number or email you registered with. If you lose access, identity verification is required before we restore it.

Change Requests

To update your registered details or request data deletion, contact support directly. Changes to payment details require re-verification before they take effect.

POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, need to dispute a transaction, or want to request a copy of your account data, our support team handles policy-related queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Team online

Live Chat

Open the chat widget from any page on the site to reach the support team directly about account or policy questions.

Email Support

Send detailed policy or dispute queries to our support address — include your account ID and any relevant transaction reference.

Help Centre

The help centre covers common account, payment, and eligibility questions with step-by-step answers you can check before writing in.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our policies apply to your use of the platform.

Yes. Access and eligibility depend on the laws of your local jurisdiction. We recommend confirming that using this platform is permitted in your region before opening an account.

If your wallet provider reverses a transaction, your account balance is adjusted to reflect that. Contact support with your transaction reference and we will look into it.

Yes. Write to our support team with your account ID and request a data summary. We will respond within a reasonable timeframe under our data handling policy.

We may update these terms at any time. Continued use of the platform after a change means you accept the revised version. Check this page periodically to stay current.

Contact support to request account closure. Withdraw any remaining balance first, as closure requests are processed after your account balance reaches zero.

Reach out via live chat or email with your account ID and the specific decision you want reviewed. Our team will respond with the relevant policy basis for the decision.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.